How Do I?

How do I register as a patient?

We are open to new registrations.  Please ask reception for details of our practice area and how to register.  For new patients the practice area is postcodes NE8 and NE11 (except South of Ravensworth castle, for example Kibblesworth is outside the practice area).  Any new patients, who move into these postcode areas or live in the area already and want to change doctor, will be welcomed onto the practice list provided there is not a reason why they should be refused.

We are also able to register some patients who live in the wider area of Gateshead, however, this is dependent on the patient’s health needs.

All new patients will be required to complete our new patient registration forms.

How do I make an appointment?

Click here for answer . . .

How do I order a repeat prescription?

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How do I get travel injections?

We offer some travel vaccination service. Please check with Reception what vaccinations are available.  A limited number are provided free for for public health reasons but you may have to pay for others.

Please remember 6-8 weeks notice is required to give good time for vaccinations to take effect

Where can I get clinical advice from?

You should call the NHS 111 service if you need medical help fast, but it’s not a 999 emergency.

You will be assessed, given advice and directed straight away to the local service that can help you best. Calls to NHS 111 are free from landlines and mobile phones.

You can also:

– check your symptoms online with the NHS Health and Symptom Checkers
– download the NHS health and symptom checker app
– access health advice and information on www.nhs.uk

How do I self refer to Physiotherapy?

Patients can self refer to an advice line for help with foot or musculoskeletal problems. The practice receptionists provide the forms or take details. Thereafter patients are seen by the services in the surgery or at local hospitals.

How do I make a suggestion, comment or complaint?

We aim to offer a friendly, personal, comprehensive and high standard of family health care to all our patients. We always welcome your feedback and value your comments and suggestions. Please get in touch and let us know your thoughts. We endeavor to listen to your comments and act appropriately on the constructive feedback to deliver the best for you and your family.

You can also rate and leave a comment about the practice on the NHS website www.nhs.uk

Regarding complaints we aim to investigate complaints thoroughly and respond in a timely manner. If you are not happy with the response to a complaint you may wish to contact NHS England by calling 0300 311 22 33 or email england.contactus@nhs.net .

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