Repeat prescription ordering is available by calling the practice using an automated telephone line or via our practice website or by leaving the filled in ‘B’ side of your previous prescription in the prescription box on the reception counter. The prescription ordering number which is AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK is: 0191 460 8472.
When you place your order via the telephone line, you will be prompted to leave your name and patient identification number. To avoid waste also give the names of any medication you do not require please.
Certain medications that the doctor has agreed can be issued ‘when required’ are not classed as repeat medication. These medications have to be specifically ordered when they are required. For example, inhalers or antihistamines for hay fever
A member of our reception staff will contact you by phone if necessary to clarify any issues.
Patients who may have difficulty using this system should contact reception in the usual way. Remember you can also contact your local pharmacist to discuss using their ordering and delivery service.
Better still . . . . . if you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing. This means you won’t have to re-order your prescription from the surgery every month. To save time and effort please contact us for more information.
Please find details of the changes in the prescribing of over the counter medication here.